ORDER & SHIPPING INFORMATION
All online orders are processed within 1-2 business days and are shipped via selected shipping method (USPS or UPS). Please note that orders placed during peak/holiday seasons may require extra time and ensure your mailing address is accurate for delivery.
Standard UPS Ground and USPS Priority shipping to all U.S. addresses can take up to 7 days to deliver. For expedited shipping, please select either 2-Day or Next-Day shipping. Orders processed with expedited shipping must be placed by 1PM MT to ensure delivery or they will be mailed the following business day. For any special requests and all questions related to your order, please do not hesitate to contact us directly by phone (970-688-1123) or email.
FREE SHIPPING TERMS
Free Shipping is available for all fashion orders to all U.S. addresses via Trackable USPS. Depending on your location, most orders deliver within 3-4 business days though can take up to 10 business days. Please note that all art purchases are not eligible for free shipping - if you have purchased a piece of art and selected free shipping, we will contact you to arrange the necessary shipping arrangements.
International Shipping is available to select countries via USPS. Please note that the customer is responsible for all import taxes and duties to clear customs when your goods arrive. Formation Boutique is not responsible for any delays caused by destination customs and clearance processes or non-payment of necessary duties and taxes for clearance. Due to the nature of international shipping and varying customs processes and requirements around the word, we are unable to accept returns or refunds for any international orders at this time. For additional assistance or questions, please call us directly at +1 970-688-1233 or email us at [email protected]
Our policy lasts 7 calendar days for a refund and 14 calendar days for an exchange of store credit. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return or exchange of store credit, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned or exchanged. International orders, perishable goods, intimate or sanitary goods, hazardous materials, or flammable liquids or gases cannot be returned or exchanged. Additional non-returnable and non-exchangeable items include gift cards, artwork, books with obvious signs of use, any items not in original condition (or damaged and missing parts for reasons not due to error), health and personal care items.
To complete your return or exchange, we require the original receipt, packaging and tags.
Please do not send your purchase back to the manufacturer.
You can return your purchase within 7 days for a refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or electronic form of payment in a certain amount of days. No returns are eligible for cash refunds and alternative payment processing is required to receive your refund.
If you have been approved for a refund and haven’t received it yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
EXCHANGES & STORE CREDIT
You can return your purchase within 14 days for an exchange of store credit. Once your exchange is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange. If you need to exchange it for the same item or feel that the item is defective or damaged, send us an email at [email protected] and send your item to: 141 E Meadow Dr #203, Vail, CO, 81657, United States.
Sale items are not eligible for our return policy and cannot be refunded or exchanged.
Trunk show and special event pop-up sales are all final sale.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, the gift giver (original purchaser) will need to process your return.
To return your product, you should mail your product to:
141 E Meadow Dr #203
Vail, CO, 81657, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
If you believe your purchase is defective in any way, we will be happy to assist you in contacting the manufacturer to resolve the issue as quickly as possible. It is important to note that damage from use is not a manufacturer's defect and will be reviewed and resolved at the discretion of the manufacturer. We are committed to assisting you with this process from start to finish, but please note Formation Boutique is not responsible for manufacturer's defects, replacement availability or suggested resolutions from the brand and/or manufacturer.